Fix: Viki App Not Working

Last Updated on July 30, 2022 by Sam

Viki App Not Working:-

With Rakuten Viki, you can access all of your favourite Asian dramas, films, and TV shows with subtitles from Korea, China, Taiwan, Japan, and Thailand whenever you want.

Do you have problems with the Viki app or does it not work for you? Or Viki may be experiencing a black screen, app crash, app not loading, login difficulty, or Viki app not opening or launching. You are not alone, so don’t worry. Many other folks are experiencing the same problem.

In this article, we’ll cover both the causes and solutions for the Viki app’s malfunction.

Contents

Why is Viki App Not Working?

If Viki app not working, It can happen due to several reasons, such as:

There may be a glitch or a bug in the Viki app or Viki server is down.
You have turned on the low data mode in your mobile
You haven’t updated the app in a long while
You haven’t cleared the app cache
Your Wi-Fi or mobile data is not working properly

How to Fix “Viki App Not Working”?

How to Fix Viki app Crashes or Not Working on Iphone (iOS):

Option 1 :- Close and restart the Viki app on iPhone:

Restarting the Viki app helps clear any minor glitches from the app’s cache. Here’s how to quit and restart the Viki app on your iPhone:

Swipe up from the bottom to the middle of your screen until the App Switcher opens.
Locate the Viki app.
Swipe the Viki app up to close it. Close the rest of your background apps is the same way.
Restart your iPhone to apply the recent changes and refresh the system.

Option 2 :- Update Viki app to the Latest Version for iOS:

1. 1. Goto the AppStore on your iPhone screen.
  2. Search for Viki. Once you see it, select “Open”.
  3. If an update is available, an “Update” option displays.

Option 3 :- Uninstall and reinstall Viki iPhone app:

Uninstalling Viki from your iPhone will clear cache and data from the application, delete any temporary files and data that might have been corrupted and caused the Viki app to crash or not work. After deleting, go back to the App Store to download and reinstall Viki on your iPhone.

Option 4 :- Update your iPhone to the latest iOS version available:

Installing the latest iOS version will likely solve the problem if it’s caused by system issues in the older iOS version. Steps: Tap Settings » General » Software Update.

Option 5 :- Other options

Contact Viki Customer Support or visit the Viki Contact page to report the issue and get assistance.

How to Fix Viki iPhone app Unable To Connect to Server or Internet Connection Issues::

Reset network settings:

Follow these steps to resolve network connectivity issues on Viki app for iPhone:

On your iphone, Goto “Settings” » “General” » “Reset” » “Reset Network Settings”.
Enter your device passcode.
Then tap the option to confirm Reset Network Settings.
This action will reset your network configurations and restore the default settings. Your WiFi networks and server settings will be deleted.

Turn off your VPN in your Settings Menu:

If you use a VPN, it might be the issue. Turn it in the Settings app under “General” » “VPN”.
If the VPN keeps turning itself back on after you turned it off, go to Settings » “General” » “VPN”. Click on your VPN provider and then click “Delete VPN”.

How to Fix Viki app not working on Android, Crashes, Has Errors or Is Unresponsive on Android:

Is Viki app freezing, not opening, or displaying an error message? Follow these steps to Resolve intermittent Viki app performance issues:

Force Stop the Viki App

If Viki doesn’t respond, you can force it to close and try again. Here is how:

Open the device’s Settings app.
Locate and select the Viki app.
Select “Force Stop”.

Confirm Viki is Updated to the Latest PlayStore Version

Open the Playstore on your device.
Search for the Viki app and open it’s detail page.
If an update is available, an “Update” option displays.

Clear Viki App Cache and Data:

Clearing the Viki app’s data restores the app to its default settings and clears all stored app data. This includes settings like parental controls, account login, etc. Follow steps below:

From the device’s home screen, tap the Menu button on your device.

Select Settings.
Select Apps.
Locate the Viki app from your list of apps. Click on it.
Select Storage.
At the bottom of the screen, Select “Clear Data” option. This Clears both data and cache.
Relaunch the Viki app.