Fix: My TELUS App Not Working

Last Updated on July 31, 2022 by Sam

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere – so that you can get back to what’s important to you.

What Is My TELUS?

My TELUS app helps its users to view and pay bills easily and securely, enable data limit notifications and manage your services anytime and from anywhere.

Are you facing issue in My TELUS app, My TELUS app not working for you? Or My TELUS having black screen or My TELUS app crashing or My TELUS app not loading or My TELUS login issue or  My TELUS app not opening or launching. Don’t worry you are not alone. Lot of other people also facing same issue.

In this article, we will explain why My TELUS app not working and how to fix it.

Why My Telus App is not working?

The My Telus App may not be functioning for a number of reasons.

It’s possible that the Telus App server is unavailable or undergoing maintenance. Other than this, frequent problems might stop your service.

The most frequent issue, however, is that My Telus App won’t launch. For obvious reasons, this can be a serious issue, especially for people who use it frequently.

Read on if you’re having problems using the My Telus App. For Android and other devices, there are several patches available.

Below is the most common solution which may help to access My Telus App.

  • Wait for some time because the app may be in maintenance mode.
  • Maybe the server is down, so wait for some time.
  • Check Your Internet Connection.

If the above solutions did not work then you can try more tricks to open the App.

  • Update My Telus App.
  • Restart Your Phone.
  • Check Device Compatibility.
  • Check Device date and time setting.
  • Update Your Device.
  • Clear App cache file from app Settings.

Fix: My TELUS App Not Working

Why My TELUS Not Showing New Messages?

My TELUS is Not Showing New Messages because of one of following reasons:

  • There is some server issue in My TELUS app.
  • Poor Internet connection
  • My TELUS app is hanging
  • Sufficient storage not available for My TELUS app
  • My TELUS app is not updated with latest version.

How to Fix “My TELUS Not Showing New Messages”?

Fix 1: Wait for Sometime

There is a potential that the My TELUS app is undergoing maintenance. Check your email for any notifications sent by the My TELUS team.

Wait until the new message issue is fixed if the My TELUS app needs an upgrade or maintenance.

Fix 2: Check Internet Speed

Make sure you have a reliable internet connection or fast internet. You can have problems with the My TELUS App if your mobile data connection speed to your wifi network is sluggish.

So, verify the speed of your internet. Check your router if you’re using wifi or turn on and off your mobile data.

Fix 3: Update My TELUS App with Latest Version

Keep your My TELUS app updated with the newest version. The older versions may have issues.

Your My TELUS app might not function correctly if it is out of date.

Additionally, upgrading to the most recent version of the My TELUS app will address all previously discovered bugs by the My TELUS support team.

If you like, you can also have the app auto-update, which will keep it consistently updated with the most recent version and bug-free.

Fix 4: Check Permission of My TELUS App

Make sure you have provided required permission to My TELUS app. If you will not provide required permission to My TELUS app, My TELUS app will not work smoothly.

for this in android , go to setting >> click on app >> click on My TELUS App >> provide the required permission.

Fix 5: Restart the App

If above solution not work then try to restart the My TELUS app. you just close the app and open again . Sometime it fixes the issue.

Fix 6: Login & Logout from My TELUS App

Another fix is try to logout from the My TELUS app and then login again into the app. This will take to back normal to App and may fixe the issue.

Fix 7: Clear My TELUS App Cache

Most of time , when there is some issue with app, clearing the app cache resolve the issue.

To clear the My TELUS App cache,

For android users, Go to settings >> Go to application manager >> Tap on My TELUS App >> Tap on clear cache. My TELUS App cache will be cleared.

For iPhone users, Go to iPhone settings >> Find My TELUS App and click on that >> tap on Offload App button >> again reinstall the app.

Above Solution may fix your issue.

Fix 8: Restart Your Phone

If the afore mentioned remedy is unable to fix your problem, it’s probable that your phone is having a problem.

So just turn your phone back on. Open the My TELUS app after restarting the phone to see if you are receiving the new message.

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